BFF Pre-Sale Starts (again) at 2 p.m. Today

Big Fair Fan Pre-Sale Update

Dear BFFs,

On behalf of Fair Management and staff, as well as our ticketing company (ExtremeTix) we sincerely apologize for your experience with the pre-sale this morning. One of ExtremeTix's servers went down during the pre-sale, which caused the site to timeout during purchases and eventually go down entirely. After which we closed the Big Fair Fan Club pre-sale so that ExtremeTix could resolve the issue. The issue has since been resolved and the pre-sale will be activated beginning at 2 p.m. today (7/31).

Below is the link you may use:

https://tix.extremetix.com/Online/FresnoFair

The pre-sale code you already have will still work to log in and purchase tickets.
 
Again, the BFF pre-sale will begin (again) at 2 p.m. (PST) on Wednesday, July 31.

REMEMBER: You can purchase a 50% off admission ticket with each concert ticket you buy! Offer good only until August 11 at Midnight. The discounted admission ticket MUST be purchased in the same transaction as the concert ticket, no exceptions.

Additionally, below is a personal apology from our ticketing company to all our BFFs.

July 31, 2013    

Dear Big Fresno Fair Fans,

We experienced technical difficulties with our online ticketing system this morning during the Big Fan Pre-Sale.  This is in no way the fault of the Big Fresno Fair, their sponsors or affiliates. We at ExtremeTix strive to ensure a smooth and easy ticket-buying experience for each and every patron and we sincerely apologize for any inconvenience.

Sincerely,
Tony J. DiCamillo
Senior Vice President & General Manager
ExtremeTix, Inc

 

Comments

it's crashing again

Still not working.

NOT WORKING!

I was able to choose my seats then the site crashed again!!! Unable to get in now!!! Same as this morning!!!

deja vu

here we go again

Tickets

The 2nd link is kicking you out once you select your seats :(

Still not up and running like it should be!

I have gotten as far as the payment page and BOOM, server down yet again!!!!!

So incredibly dissapointed in your services! I am not even going to be able to see my favorite band, KORN, with the way this site is running, or should I say, NOT RUNNING.

Continued problems

I am having trouble purchasing my tix to ll cool j.

tickets

So it took over an hour at the restart for the website to work. Then I select the tickets and enter my credit card information and hit "make purchase" and then.... nothing. Now nothing works again. What's going on? Am I getting ripped off?

was i billed

Hey, was I billed? I entered my credit card information and hit submit. Now the website is down again. Do I start over and try to get those tickets again or was i billed? Get your act together.

mess

This is truly frustrating. I don't blame you guys for blocking all the messages. You must be swamped. I can't be the only one having this problem. I can see the seating sections. But none of the buttons actually does anything. And I still don't know if my first attempt went through. You have my billing info. What are you doing with it, I wonder?

pre-sale code

I'm lost,how do you get a pre-sale code. Didn't know I already had one.

SINCERE APOLOGIES FROM THESE FOLKS????? YEAH RIGHT

BEEN SO FREAKIN PATIENT ABOUT THIS WHOLE ORDEAL SINCE 9 THIS MORNING AND I AM SICK AND TIRED OF THEIR ISSUES!!! WILL GO SEE KORN ELSEWHERE THAN IN SORRY FRESNO FAIR!!!IF IT WAS NOT FOR MY HUSBAND I WOULD CARE LESS ABOUT THESE SHEET METAL ISSUES THEY ARE HAVING!!!! TOTALLY SUCKS, WHAT A WASTE OF MY AND OTHER PEOPLE'S PRECIOUS DAY!!! HOPE YOU ARE HAPPY FRESNO FAIR AND EXTREME TIX!!!

In regards to all your concerns:

 

On behalf of Fair Management and staff, as well as our ticketing company (ExtremeTix) we are sincerely sorry for the inconvenience today and the frustrating pre-sale experience.

 

Unfortunately our ticketing company has not resolved the situation entirely for online purchases, therefore the online purchasing site continues to be slow. In light of the complications with online purchases, we will be opening our Fresno Fairgrounds Box Office for concert ticket sales tomorrow and Friday from 7 a.m. – 7 p.m.  Additionally, ExtremeTix will be taking phone purchases from 7 a.m. – 6 p.m. tomorrow and Friday at 1-888-695-0888. No additional fees will apply and the 50% off admission ticket offer per concert ticket purchased will be honored.

 

Again, we sincerely apologize for everyone’s negative experience today. Please know that Fair Management and staff are working with ExtremeTix to find a solution for online ticket purchases and to make the process more user-friendly. In the meantime, please utilize the Fair Box Office or ExtremeTix phone purchase system.

 

if you were billed and have question as to exactly what order was placed, please email us at fairpr@fresnofair.com with the issue you experienced, your name and contact information. Will will call you to address your concerns. 

 

Thank you for being a Big Fair Fan. We truly value each and every one of you and apologize sincerely for today’s experience.